ai77 Privacy Policy

1Introduction

ai77 ("we", "our", "platform") is a trusted online entertainment and betting platform in Bangladesh. We are committed to being fully transparent about how we collect, use, and protect the personal information of our users.

This Privacy Policy ("Policy") describes what information we collect when you use ai77's website, app, or any related services, how that information is used, who it may be shared with, and what rights you have.

By using ai77's services, you are considered to have read, understood, and consented to this Privacy Policy. If you disagree with any terms of this Policy, please stop using our platform and contact us.

2What Information We Collect

ai77 collects information in several ways. The details are set out below:

2.1 Registration and Account Information

When you create an account on ai77, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number (including bKash, Nagad, Rocket, and Upay numbers)
• Residential address
• Password (stored in encrypted form)
• Identity verification documents (national ID card or passport information)

2.2 Transaction Information

To process your deposits and withdrawals, we collect:

• Financial transaction history
• Payment method details (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal amounts and dates
• Balance and bonus information

2.3 Gaming and Activity Information

• Gaming history and preferences
• Betting patterns and amounts
• Duration of activity on the platform
• Session logs and activity records

2.4 Technical Information

Information collected automatically when you use ai77:

• IP address and device information
• Browser type and operating system
• Referral URLs and page view logs
• Information obtained from cookies and web beacons
• Location information (general, not precise)

3Use of Information

ai77 uses your information for the following purposes:

3.1 Service Operations

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Providing customer service and support
• Resolving technical issues

3.2 Legal Obligations

• Completing identity verification (KYC — Know Your Customer)
• Complying with anti-money laundering (AML) regulations
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Service Improvement

• Personalizing the platform experience
• Developing new games and features
• Sending relevant offers and promotions (only with your consent)
• Detecting and preventing fraud

4Disclosure and Sharing of Information

ai77 never sells your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Service Provider Partners: Trusted third parties for payment processing, identity verification, and technical support — who operate under strict confidentiality agreements.
• Legal Authorities: To comply with court orders, investigative proceedings, or legal obligations.
• Fraud Prevention: Sharing information with relevant authorities to protect the security of the platform.
• Business Transfers: In the event of a merger, acquisition, or asset sale, the new entity will also be required to comply with this Policy.

5Data Security Measures

ai77 follows industry-standard security measures to ensure the safety of your personal information:

5.1 Technical Security

• All data transmissions are secured with 256-bit SSL encryption
• Passwords are encrypted using advanced hashing algorithms
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active
• Two-factor authentication (2FA) is available

5.2 Organizational Security

• Only authorized personnel have access to the information they need
• All staff are trained on privacy policies
• Regular security reviews and monitoring are conducted

However, no transmission of information over the internet is entirely risk-free — we are committed to ensuring the highest level of protection, but we cannot guarantee 100% security. If you suspect a security issue, please contact us immediately.

6Cookies Policy

The ai77 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for session management, maintaining login status, and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve the service by analyzing how the platform is used.

You can control cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

7Data Retention Period

ai77 retains your personal information for as long as necessary:

• While Your Account Is Active: All account information is retained.
• After Account Closure: Information required for legal obligations and dispute resolution is retained for a defined period.
• Financial Transaction Records: May be retained for an extended period in accordance with legal requirements.
• Marketing Information: Deleted immediately upon withdrawal of your consent.

When information is no longer needed, it is securely deleted or anonymized.

8Your Rights

As a user of ai77, you have the following rights:

8.1 Right of Access

You may request at any time to know what information we hold about you and to receive a copy of that information.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, for example while the accuracy of the information is in dispute.

8.5 Right to Object

You may opt out of receiving marketing messages at any time. This can be done through your account settings or by emailing [email protected].

9Protection of Minors

ai77 is an adults-only platform. Our services are intended solely for those aged 21 and above.

We do not knowingly collect personal information from any minors. Age is verified during account registration, and identity documents are checked in cases of suspicion.

If you believe that information from a minor has entered our system, please notify us immediately at [email protected]. We will verify it promptly and take the necessary action.

10Third-Party Links & Services

The ai77 platform may integrate services from game providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others). These third parties have their own privacy policies, and we are not responsible for their data collection and usage practices.

Payment partners (bKash, Nagad, Rocket, Upay) also have their own privacy policies. By completing a transaction, you are also agreeing to their terms and conditions.

We recommend that you carefully read the privacy policy of any third-party service before using it.

11Changes to the Policy

ai77 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified via your registered email or through a notification on the platform.
• If you continue to use the platform after changes have been made, you will be considered to have accepted the new policy.

We recommend that you visit this page regularly and stay informed about the latest version of our privacy policy.

12Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali 24/7 on the website
• Support Hours: 24 hours, 7 days a week (BST)