❓ Help Center
Frequently Asked Questions about ai77
From opening an account to depositing with bKash, claiming bonuses, cricket betting and safe gaming — find straightforward answers to all your questions here.
Welcome to the ai77 platform. The Q&A section below has been created to provide direct answers to the questions asked most often by players in Bangladesh. Topics are divided into five groups — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer to your question here, our 24/7 Bengali live chat support is always ready to help.
Account and Registration
To open an account at ai77 you will need an active mobile number, an email address, and a strong password. You must be at least 21 years old. The registration process is fully available in Bengali and takes just a few minutes. Once your account is created, you can start betting and gaming right away.
No, each person is allowed only one ai77 account. Opening multiple accounts is a violation of our terms and conditions and may be treated as bonus fraud. If multiple accounts are detected, they may be permanently closed and any funds held in them may be forfeited. For any issues, contact support directly.
Use the "Forgot Password" option on the ai77 login page. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code and set a new password. This process is fully secure and keeps your account protected. If you have trouble, get help directly through live chat.
Identity verification may be required at ai77 for secure transactions, especially for large withdrawal amounts. Submitting a copy of your national ID or passport speeds up the verification process. It helps protect your account and prevents misuse by third parties. Contact the support team for more details about the verification process.
Deposits and Withdrawals
Deposits into ai77 via bKash are generally instant — in most cases the amount is added to your balance within a few seconds to one minute. Network issues may occasionally cause a delay of 5–10 minutes. You will receive an SMS notification once the deposit is complete. If it takes more than 15 minutes, let us know via live chat and we will look into it right away.
The minimum deposit and withdrawal amounts at ai77 are both ৳500. This limit applies to all payment methods — bKash, Nagad, Rocket and Upay. You can start playing easily even with a small amount. Visit the cashier page or ask support for details on the maximum limits.
Withdrawals from ai77 via Nagad and all other methods generally take between 15 minutes and 2 hours. Most requests are processed sooner than that. Having your account verification completed makes the process faster. After submitting a withdrawal request, please wait — if it has not arrived within 2 hours, contact support.
ai77 does not charge any hidden fees on deposits or withdrawals. However, bKash, Nagad, Rocket or Upay may apply their own transaction charges according to the policies of the respective mobile banking platform. Check the applicable charges in the mobile banking app before making a transaction.
Yes, both Rocket and Upay can be used for deposits and withdrawals at ai77. Just like bKash and Nagad, the minimum amount for these methods is ৳500 and the processing times are the same. Choose whichever is most convenient for you — all methods are fully secure.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches at ai77, go to the cricket section. You can place bets both before the match starts and during the match (live betting). You can bet on various markets including match result, toss, top batsman, wickets, and over/under. Review the odds carefully before placing a bet and play within your budget.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game returns to players over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered — however this is a long-term average, not a guarantee for any individual session. All games at ai77 are operated using a certified random number generator (RNG).
Yes, ai77 is fully mobile-friendly. The website works well on any Android or iOS browser without needing to download a separate app. Slots, live casino, cricket betting — everything runs smoothly on mobile. Use a stable internet connection for the best experience.
The live casino section at ai77 features live baccarat, live roulette, live blackjack, Teen Patti, Andar Bahar and many more games. Games from Evolution Gaming, Ezugi and other trusted providers are available. Some games may feature Bengali-speaking dealers or subtitles. Enter the game lobby and use the filters to find your preferred game.
Yes, Spribe's popular Aviator and various JILI fishing games — including Mega Fishing, All-star Fishing, Ocean King Jackpot, Bomb Fishing and many more titles — are available at ai77. You can find all the fishing games together in the fishing section. The rules for each game can be viewed after the game loads.
Bonuses and Promotions
New members at ai77 receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. So if you deposit ৳5,000, you will receive an additional ৳7,500 in bonus and your total balance will be ৳12,500. To use the bonus, a 20x wagering requirement must be met — meaning you need to wager the bonus amount 20 times. Winnings can be withdrawn once the requirement is fulfilled.
ai77's VIP program has four tiers — Bronze, Silver, Gold and Platinum. You move up automatically through regular play. At the Bronze tier, weekly cashback is up to 0.4%; Silver is 0.8%; Gold is 1.1%; and the highest Platinum tier is up to 1.5%. Higher tiers also receive special promotions and priority support.
A wagering requirement is the number of times you need to bet with bonus funds before they can be withdrawn. For ai77's welcome bonus this is 20x. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets. Not all games may count equally toward the wagering — see the full terms and conditions page for details.
Yes, ai77 offers special promotions during various festivals and sporting seasons. There are opportunities to receive special cashback, free bets or bonuses during BPL, T20 World Cup, IPL and Eid or other festivals. Stay logged in to ai77 and check the promotions page regularly to receive notifications about these offers.
Security and Responsible Gaming
ai77 uses SSL encryption technology to keep all your personal and financial information secure. Our systems are protected from unauthorized access by firewalls and security protocols. We do not sell or share your information with third parties. As a safe and reliable platform, we comply with the highest data protection standards.
ai77 is for players aged 21 and over only. You will need to confirm your age during registration. Keeping underage individuals away from gaming is part of our responsible gaming policy. Parents can use parental control software to prevent minors from accessing the site.
If you feel that gaming is getting out of your control, you can contact the ai77 support team to activate a temporary or permanent self-exclusion. During this period you will not be able to log in to your account. This is completely confidential and we respect your decision. To learn more about responsible gaming, visit our responsible gaming page.
ai77 believes in responsible gaming. If you feel you are developing a dependence on gaming, speak to our 24/7 live chat support — we will arrange assistance. Options such as setting deposit limits, taking a temporary break, or closing your account are also available. Let someone close to you know and seek professional help if needed.
Yes. All games at ai77 — from slots to live casino — use certified random number generator (RNG) technology to determine every outcome. Games from world-class providers such as Pragmatic Play, JILI, PG Soft and Spribe are independently and regularly tested by third parties. Fair play is our core principle.
The ai77 support team provides assistance in Bengali 7 days a week, 24 hours a day. Get instant help through the live chat button on the website. To contact us by email, write to [email protected]. Most questions are answered within a few minutes through live chat.
If you see an unfamiliar login or transaction on your ai77 account, change your password immediately and notify us via live chat or by emailing [email protected]. We will investigate and take the necessary steps. For your security, never share your password with anyone and avoid logging in from unfamiliar devices.
Still have questions? Contact support
Our Bengali support team is with you 24 hours a day, 7 days a week. Chat directly via live chat or get started from the ai77 login page.
Live Chat Support
24/7 support in Bengali — use the live chat button on the website
Email Support
Support Hours
24 hours, 7 days a week (BST)